Terms of Service
Effective Date: February 4, 2026
These Terms of Service (“Terms”) govern your access to and use of the websites, products, and services provided by A.I. Esquire, Inc., a Delaware C Corporation (“A.I. Esquire,” “we,” “us,” “our”). By accessing or using the Service, you agree to these Terms.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. In that case, “Customer” refers to the organization and you are an “Authorized User.”
DEFINITIONS
“Service” means A.I. Esquire’s software, voice and messaging features, integrations, and related services.
“Customer Data” means data submitted to or processed by the Service on Customer’s behalf, including call audio, transcripts, summaries, and intake information.
“Order” means an order form, online checkout, or other agreement describing subscription terms, fees, and usage charges.
“Subscription” means the plan level and related entitlements purchased by Customer.
THE SERVICE IS NOT A LAW FIRM, NO LEGAL ADVICE
A.I. Esquire is not a law firm and does not provide legal advice. The Service provides intake and administrative support. Use of the Service does not create an attorney-client relationship between A.I. Esquire and any Customer, caller, lead, or client.
Customers are solely responsible for:
• Legal services and legal advice provided to their clients
• Compliance with professional obligations, ethics rules, and applicable laws
• Reviewing intake information and AI-generated outputs before relying on them
ELIGIBILITY AND ACCOUNTS
You must be at least 18 years old to use the Service.
You are responsible for maintaining the confidentiality of credentials and for all activity under your account.
You must provide accurate information and keep it updated.
ORDERS, FEES, AND PAYMENT
A. Orders and pricing
Fees, subscription terms, and usage-based charges (including per-minute or per-message pricing) are set out in your Order or checkout described at purchase. Usage may include, for example, call minutes, recordings, transcriptions, or messages sent.
B. Billing and authorization
You authorize us (and our payment processors) to charge the payment method on file for fees, usage, taxes, and other amounts due.
C. Trials
If you receive a trial, the trial term and included usage will be described in the Order or onboarding materials. After the trial ends, you will be billed unless you cancel before trial expiration, subject to your Order.
D. Taxes
Fees are exclusive of taxes. Customer is responsible for applicable taxes, except taxes on our income.
E. Late payments
Late payments may result in suspension or termination of access. We may charge interest or late fees to the extent permitted by law.
CUSTOMER RESPONSIBILITIES, CONFIGURATION, AND COMPLIANCE
Customer is responsible for:
• Setting and maintaining intake rules, routing rules, and escalation criteria
• Providing legally required disclosures and obtaining legally required consents (including call recording consent)
• Ensuring the Service is used consistent with privacy laws, advertising and solicitation rules, and professional responsibilities
• Maintaining appropriate internal policies for data retention and access
Call recording and consent
Laws vary by jurisdiction. Customer is responsible for determining whether one-party or all-party consent applies and for configuring disclosures accordingly.
ACCEPTABLE USE
You agree not to:
• Use the Service for illegal, harmful, or deceptive purposes
• Interfere with or disrupt the Service, attempt to probe or breach security, or reverse engineer the Service except where prohibited by law
• Upload or transmit malware or exploit vulnerabilities
• Use the Service to harass, threaten, or impersonate others
• Use the Service to generate or send spam or unsolicited messages in violation of law or carrier rules
• Circumvent usage limits or access controls
We may suspend or terminate access if we reasonably believe there is a violation of these Terms or a security risk.
CUSTOMER DATA, OWNERSHIP, AND LICENSE
As between the parties:
• Customer retains ownership of Customer Data.
• Customer grants A.I. Esquire a limited license to host, process, transmit, and display Customer Data only to provide, secure, and improve the Service, including generating transcripts, summaries, routing, and analytics.
CONFIDENTIALITY
Each party may receive confidential information from the other. Confidential information includes non-public business information, product details, security information, and Customer Data.
Each party agrees to:
• Use confidential information only considering the purpose of providing or using the Service
• Limit access to those who need it and are bound by confidentiality obligations
• Protect it using reasonable care
Confidentiality does not apply to information that is public through no breach, independently developed, or rightfully received from a third party.
SECURITY
We maintain reasonable safeguards designed to protect Customer Data. Customer remains responsible for its own internal security practices, including account access, user permissions, and device security.
THIRD-PARTY SERVICES AND INTEGRATIONS
The Service may interoperate with third-party products and services. If you enable integrations, you authorize us to exchange consideration relevant data as needed. Third-party services are governed by their own terms and privacy policies, and we are not responsible for third-party services.
SERVICE CHANGES
We may update or modify the Service over time. We may add, remove, or change features. If a change materially reduces core functionality of your paid Subscription, we will use reasonable efforts to provide notice.
WARRANTIES AND DISCLAIMERS
A. Limited warranty
We warrant that we will provide the Service in a professional and workmanlike manner consistent with generally accepted industry standards.
B. Disclaimers
Except as expressly stated, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
AI output disclaimer
The Service may include automated processing and AI-generated outputs. Outputs may be inaccurate, incomplete, or inappropriate. Customer is responsible for reviewing outputs before acting on them.
LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• A.I. Esquire will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.
• A.I. Esquire’s total liability for any claim arising out of or related to the Service will not exceed the amounts paid by Customer to A.I. Esquire for the Service in the twelve (12) months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations. In that case, the limitations apply to the maximum extent allowed.
INDEMNIFICATION
Customer will indemnify and defend A.I. Esquire against third-party claims arising from:
• Customer’s use of the Service in violation of law or these Terms
• Customer’s intake practices, screening decisions, advertising or solicitation practices, and client communications
• Customer Data, including alleged infringement or unlawful content
• Failure to obtain required consents, including call recording consent
A.I. Esquire will notify Customer of claims and cooperate reasonably at Customer’s expense.
TERM, TERMINATION, AND SUSPENSION
A. Term
These Terms begin when you first use the Service and continue while you have an active account or Subscription.
B. Termination
Either party may terminate for material breach if not cured within a reasonable period after written notice.
We may suspend or terminate immediately for serious violations, security risks, or nonpayment.
C. Effect of termination
Upon termination, access ends. Customer remains responsible for outstanding fees and usage charges incurred before termination.
Data export and deletion
Customer may request export of Customer Data as supported by the Service. Deletion and retention are subject to Customer’s configuration, contractual commitments, and legal requirements.
DISPUTE RESOLUTION AND GOVERNING LAW
Choose one of the following models. Do not publish both.
Option A, Delaware courts (no arbitration)
These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules. Any dispute will be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.
Option B, Arbitration and class action waiver (common for SaaS)
These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules. Any dispute arising out of or related to these Terms or the Service will be resolved by binding arbitration on an individual basis, and not in a class, consolidated, or representative action. The arbitration will take place in Delaware unless the parties agree otherwise. Either party may seek injunctive relief in court to protect intellectual property or prevent unauthorized access.
MISCELLANEOUS
Assignment
Customer may not assign these Terms without our written consent, except to an affiliate or in connection with a merger or sale of substantially all assets. We may assign these Terms as part of a corporate transaction.
Force majeure
Neither party is liable for delays caused by events beyond reasonable control.
Entire agreement
These Terms, together with any Order, are the entire agreement regarding the Service and supersede prior agreements on the same subject.
Severability and waiver
If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver.
CONTACT
A.I. Esquire, Inc.
Attn: Legal
Do you have questions?
Reach out to our team and start a discussion.